This policy explains how the IHS Software Hub website handles account and support information.
Effective date: 22 September 2026
When you sign in, the authentication service may provide a stable account identifier and account email so the website can maintain a secure session and show account-related information. If you contact support, we handle the information you voluntarily provide, such as your name, contact details, screenshots and problem description.
The website does not provide an online video editor. Your desktop videos, pictures, audio and projects are not uploaded through this website unless a future feature clearly asks for your permission.
Account and support information is retained only as needed to provide the service, meet legal obligations and protect the product. Personal information is not sold. It may be processed by service providers required for hosting, authentication or support, subject to their security and privacy terms.
You may sign out at any time. You may also request access, correction or deletion of support information after the official contact channel is published. Some records may be retained where required for security, fraud prevention or legal compliance.
IHS Software Hub is not directed to children under the applicable minimum digital-consent age. This policy may be updated as account, payment, AI or download services are introduced. Material changes will be shown on this page.
The official business email, WhatsApp and telephone details will be added to the Contact page after confirmation.